Support Packages

We offer three levels of support packages; Standard, Enhanced and Premium. 

Each level provides a set timeframe of standard support hours Monday - Friday, with the option to add extended hours if needed, along with a minimum number of monthly support hours, which increase with the Enhanced and Premium levels. 

Access to the support portal, regular service reviews, usage reports and KPIs are included as standard. A range of additional services can be included, allowing customers to add on the options that will bring benefits to their business, including:

  • Account management
  • Strategic planning
  • Customer Interaction Centre
  • Annual system healthcheck
  • Change requests
  • Problem Management
  • Carry over of hours
  • Trend Analysis
  • Support transition and onboarding
  • Consultancy
"The Config Team are a professional and personable team who deliver actions on time. Their extensive knowledge of SAP logistics means it’s very rare to get the response “I don’t know” from any of the people I worked with."
Nigel Baker, Kraft Heinz