Support Service Catalogue

All of our SAP support contracts can be enhanced with a portfolio of additional services that can be utilised as required by your business. Alternatively, if you are not an existing support customer you can purchase one of our service catalogue solutions on an ad-hoc basis to get to know us a bit better. Click on the headers below to take a closer look: 

Documentation Services

We can document complete end-to-end processes including system landscape and topology, functional and technical specifications, blueprints and design documentation. 

Out of Hours Support - 24/7

We can incorporate out of hours support into your existing contract or provide a dedicated out of hours solution for a one-off project. 


SAP Security

We can provide an independent review of your SAP systems to document all active users and the access permissions assigned to them. We will provide recommendations on the actions required to improve security and minimise business risk.


SAP Testing

We can facilitate a wide range of SAP testing processes including test strategy, test scripts, unit testing, regression testing, unit acceptance testing and load testing.

 


 

On-Site support

 

Consultants for on-site system investigation work, post go-live support or as a floor-walker for day-to-day issues and queries.


Period / Year End Review

 

 

Support for the period / year end process including review of process, on-site support, documentation for activities and training.  


Standard Configuration Catalogue

 

 

A pre-agreed list of standard SAP system and configuration changes without the hassle.
 


Training

On-site or remote training including group workshops, one-to-one sessions, knowledge transfer and training guides. 

"The Config Team are an engaging, fun and supportive service provider that have a real personal approach. They understand the demands of the logistics arena, providing a great balance of pragmatism with professionalism."
Trevor Barrett, Premier Foods